Effective: 2025

Shine Timer ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use the Shine Timer app (the "App").

1. Information We Collect

• Account Information: Name, email, and password if you create an account.
• Support Requests: Info you provide when contacting us.
• WhatsApp Number: Only used for App functionality. Not shared or used for marketing.

1.2. Automatically Collected Information

• Usage Data: Activity logs and preferences.
• Device Info: Device type, OS, and identifiers.
• Analytics: Anonymous performance data.
• Calendar Sync: Used solely for timer functionality.

2. How We Use Your Information

• To operate and improve the App.
• To personalize your experience.
• To respond to support or feedback.
• To comply with legal requirements.

3. Sharing Your Information

• Service Providers: Only when necessary for operation.
• Legal Compliance: As required by law.
• Business Transfers: In case of acquisition or merger.

Effective Date: 2025

By using the Shine Timer app (the "App"), you agree to the following Terms and Conditions.

1. Acceptance of Terms

You confirm you're at least 13 years old. Under 18? Use the App under adult supervision.

2. License

We grant a limited, non-transferable, revocable license for personal, non-commercial use.

3. Responsibilities

• Use the App lawfully.
• Keep login info secure.
• Don’t harm the app or others using it.

You must not:

• Reverse-engineer the App.
• Distribute malware via the App.
• Disrupt app services or operations.

4. Privacy

Use of the App is also governed by our Privacy Policy.

Effective Date: 2025

5. Plan Limits

Standard plans allow up to ten (10) active listings. If you exceed this limit, your account will be automatically upgraded to the Enterprise Plan.

6. Automatic Upgrade Process

If your listing count exceeds the plan limit, Shine Timer will automatically upgrade your subscription to the Enterprise Plan at the end of your current billing cycle. You will receive advance notice before this change takes effect.

7. Monthly Subscription Proration

If your plan is upgraded during a monthly billing cycle, your current month will be charged a prorated amount based on the time remaining in the month. Any unused portion of the previous plan will be applied as a balance credit toward the upgrade.

8. Annual Subscription Adjustments

If you are on an annual plan, your billing cycle remains annual. A prorated price difference for the remaining term will be calculated and applied during the upgrade. You will be notified before the change is applied.

9. Cancellation Policy

Downgrades are not supported. If you cancel your subscription or if payment fails, all automated notification services will be suspended immediately. Your account data remains intact, but automation features will pause until reactivation.

10. Reactivation

You may reactivate your account at no additional cost by:

• Submitting a request via the Contact Us page, or
• Clicking the reactivation link in your cancellation confirmation email.

Once reactivated, your previous plan and settings will be restored and billing will resume from that date.

11. Ongoing Payment Acknowledgement

By subscribing to Shine Timer, you authorize us to charge your selected payment method on a recurring basis (monthly or annually, depending on your plan). Your continued use of the platform confirms your agreement to ongoing automated billing unless canceled in advance.

Effective Date: 2025

12. No Guarantee of Delivery or Performance

Shine Timer offers tools to assist with cleaning and turnover management, but we do not guarantee the accuracy, timeliness, or delivery of any notification, reminder, or feature. This includes—but is not limited to—WhatsApp messages, email alerts, calendar synchronization, and mobile notifications.

13. User Responsibility

You are solely responsible for confirming and verifying all cleaning schedules, bookings, guest turnovers, and team communications. The app is a supplementary tool, not a replacement for human oversight or manual coordination.

14. Calendar Support Notice

At this time, Shine Timer only supports calendar synchronization with Airbnb iCal links. Calendars from VRBO, blocked calendar feeds, or manually imported calendars are not currently supported. Support for additional platforms is planned in future releases.

15. Limitation of Liability

To the fullest extent permitted by law, Shine Timer, its developers, owners, and affiliates are not liable for any loss, damages, missed cleanings, lost revenue, negative reviews, or business impact resulting from the use—or inability to use—the app.

This includes issues arising from:

• Third-party outages
• User error, misconfiguration, or incorrect input
• Device issues or internet failure
• Server downtime or app bugs

Use of Shine Timer implies your full understanding and acceptance of this disclaimer.

Effective Date: 2025

16. Intellectual Property

All content, software, and functionality on Shine Timer, including the design, code, logos, trademarks, and layout, are the exclusive property of Shine Timer or its licensors and are protected by U.S. and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without written permission.

17. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of Shine Timer at any time without liability. We may also update these Terms and Policies; continued use of the app constitutes acceptance of such changes.

18. Account Termination

We may suspend or terminate your account at any time, with or without notice, for violations of our Terms, suspected fraud, abuse, or illegal conduct. Upon termination, your access to Shine Timer features may cease immediately.

19. Governing Law

These Terms shall be governed and interpreted under the laws of the State of Texas, United States, without regard to its conflict-of-law provisions.

20. Dispute Resolution

All disputes shall be resolved through binding arbitration in Harris County, Texas. You waive your right to a jury trial or to join a class action. The arbitrator’s decision will be final and enforceable in any court of competent jurisdiction.

21. Data Retention and Deletion

We retain your data for as long as necessary to fulfill service and legal obligations. You may request permanent deletion by contacting support. Deleted data is not recoverable.

22. Export Control

You agree not to use or export Shine Timer in violation of U.S. export control laws. Use outside the U.S. is at your own risk and subject to local laws.

23. Force Majeure

We are not responsible for delays or failures due to events beyond our control, including but not limited to acts of God, natural disasters, power failures, internet outages, cyberattacks, or government actions.